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Returns

Returning Products at a Fuzzy Freckles Retail Store

At our retail location, the return and exchange policy is as follows:

Regular priced items returned in new condition, in original packaging, and accompanied by a STORE RECEIPT are returnable within 10 days for a full refund to the original method of payment. (i.e. if you paid Visa, your refund will be to your Visa card)

Sale priced items are eligible for an in-store credit or exchange when the item is in new condition with original packaging and store receipt.

All returns may be subject to a 15% restocking fee depending on the condition of the item at the time of return.

Clearance items are a final sale - absolutely no returns or exchanges.

We care about your health and the health of your baby. Due to the hygienic nature of the following products, they are all sold as FINAL SALE.

If you require return or replacement of any of these types of products, you will have to deal with the manufacturer directly, as we cannot, under any circumstance, accept these types of products back into our system:

  • Feeding products (bottles, pacifiers, sterilizers, etc)
  • Cosmetics (baby shampoo, lotions, etc)
  • Breast pumps, breast shields & related parts.
  • Bathing products (bath tubs, bath aids, etc)
  • Diapers and diapering goods
  • Toilet goods and potty training goods
  • The above items are FINAL SALE due to the nature of the goods.

Any of these items WILL NOT be accepted for return at the retail stores or online.

Please Note: no refunds or exchanges will be processed without a receipt.

Returning Products at a Fuzzy Freckles Online Store

Fuzzy Freckles online children's store is committed to making sure our customers are completely satisfied with their purchase. We gladly offer a 10-Day Return Policy (online only). Customers must request a valid Return Authorization Number (RAN) by e-mailing returns@fuzzyfreckles.com.

  • Fuzzy Freckles can only accept returns of merchandise purchased from our website.
  • Any Merchandise discounted 51% or more off the original price will be FINAL SALE.
  • Any Merchandise at regular price or discounted 50% or less may be returned within 10 days of original purchase date.
  • Merchandise eligible for return must be unwashed, unworn and originally purchased online at www.fuzzyfreckles.com.
  • All unused, unopened merchandise in original packaging returned within 10 days of receipt with a valid RAN will be credited 100% of purchase price excluding shipping and handling charges.
  • Damaged or incorrect merchandise will be refunded or exchanged at no additional cost.
  • All closeout or seasonal merchandise is Final Sale and is not returnable.
  • For hygienic reasons, certain items are a Final Sale. No exchanges or returns will be accepted for teethers, bibs, underwear, diapers accessories, personal care products.
  • We cannot refund original or return shipping fees. As outlined above, return shipping costs will be your responsibility and the original shipping fee will be deducted from your credit.
  • Please note that exchanges cannot be processed by mail. If you would like to exchange an item, you can return the original item and place a new order separately.

 We advise selecting an insured mail service; we are not responsible for items that we do not receive.

A valid RAN is required for all returns. Not including your RAN may slow down your refund.

All credits will be refunded to the credit card used at the time of purchase. Please allow 5-7 days after receipt and inspection of the returned items for proper credit. Fuzzy Freckles children's store reserves the right to refuse any returns upon final review if all above guidelines have not been met.

Our customers can always be confident that every product on our shelves is completely new, unused and high quality.

Prices on the Fuzzy Freckles online children's store are displayed in Canadian dollars.

Tax charges are based on province/territory and local tax laws and tax rates for the delivery address of your order. Where required, tax will also be applied to the shipping and handling charges. 

If you return an item for a refund, you will also receive a refund for the taxes you paid for that item.

Thank you for choosing Fuzzy Freckles children's store!